2010-01-28T02:52:27Ztag:blog.limedaley.com,2018:/isso/thread/post/water-testingtag:blog.limedaley.com,2018:/isso/382/15192010-01-28T02:52:27Zjondaley<p>Vitasalus stopped responding to my phone calls, but the better business bureau got them to respond.</p> <p>They said that the reason they didn't honor the 100% money back guarantee was because the device was broken, so they had to get a new power supply (at a cost of $45 - note that this is one of those tiny power supplies you can buy for $4 at radio shack). But, if it was broken, why do I have to pay for it? Isn't that what a money back guarantee is all about?</p>tag:blog.limedaley.com,2018:/isso/382/15182010-01-15T01:33:06Zjondaley<p>I guess I never made a post about the Hardness Master - we did end up buying one this last July, since they promise a 100% satisfaction guaranteed, 100% money back, etc. But, I returned it in September since it doesn't work, (they have you do various things, like clean your hot water tank, and some other things that make it look like their device is doing something, when really, you could simply clean your tank by yourself without their instruction booklet).</p> <p>They took their time about working on the credit, and I called again in December, since we still hadn't received it. I just realized today that we still didn't have the credit, so I called the credit card company, and it turns out it is too late to get them to force Vitasalus to give me my money back. (Vitasalus won't process returns earlier than a couple months, using the theory that you have to try it for a couple months before you would know if it was working). And then after they delayed and delayed, there isn't anything I can do. The billing office never returned my calls. The credit card company said they did just process a partial credit a couple weeks ago (100 days after I returned the product). So, I'll have to see if I can get the rest of the money back. Pretty crummy service if you ask me. The credit card company thought it pretty odd that they would take over 100 days to process the credit, and then not even credit the full amount like they promised.</p> <p>They have lots of spammers and resellers, so I expect to get some comments here about how great they are, and how fresh their hair is, blah, blah, but if you are getting paid to sell these things, it is hard to take your word on it...</p>